How Target Explained the Resignation of its Chief Technology Officer

target data breachFor months, Target has been explaining how it is dealing with their stores’ massive data breach that affected over 70 million consumers. One section of its website is dedicated to the issue.

When the company announced that Chief Information Officer Beth Jacob had resigned, Target CEO Gregg Steinhafel explained how the company would move forward:

“While we are still in the process of an ongoing investigation, we recognize that the information security environment is evolving rapidly. To ensure that Target is well positioned following the data breach we suffered last year, we are undertaking an overhaul of our information security and compliance structure and practices at Target. As a first step in this effort, Target will be conducting an external search for an interim CIO who can help guide Target through this transformation.

We will also be elevating the role of the Chief Information Security Officer and hiring externally for this position. Additionally, we will be initiating an external search for a Chief Compliance Officer. We are also working with an external advisor, Promontory Financial Group, to help us evaluate our technology, structure, processes and talent as a part of this transformation.”

With this statement, Target is informing its customers that it’s changing the ways it handles information security. It has run full-page newspaper ads with the statement. Ironically, Jacob’s departure wasn’t mentioned on Facebook or Twitter, or in Target’s press website.

Target has taken a hit from the breach, with 2013 fourth-quarter profits down 46 percent. This is an indication that people are wary anytime they feel their privacy  is in jeopardy.

This move by Target should set the precedence for other companies, be they large or small. With accessibility of customer’s information – data of all types – comes the necessity to keep it all secure.

 

Microsoft Ends Support for Windows XP

microsoft windows xpI’m a loyal person, to my friends and to my things. I keep my car until it dies. I still have my first interview suit out of college (and can still wear it). So when my six-year-old computer went on the blink last month, I didn’t want to change the operating system. Good thing I did.

The Windows XP operating system is twelve years old. Although it is the second most-used after Windows 7, Microsoft is discontinuing updates and tech support.

Although the OS has been popular, it hasn’t been good for Microsoft. Its popularity made consumers stay away from new releases. Windows XP was good enough for most users as it did away with the traditional MS-DOS prompt commands and followed Apple’s visual interface. It also improved support for USB devices, enhanced security and simplified multimedia setup. It could also run most software. Consumers saw no need to upgrade.

However, change was needed as Windows XP was also used in other machines, not just laptops or desktops. Ninety-five percent of U.S. ATMs still use it. But last year, hackers in Europe exploited a security vulnerability in XP with an infected flash drive. Banks’ ATMs must be upgraded by April, 2014 or risk new attacks. Even the U.S. Department of Health uses it, and is negotiating with Microsoft for an extension beyond the April deadline. These upgrades will help Microsoft’s bottom line.

But consumers may still have a slow rate of adoption of Windows 8, considered a clumsy mash-up of desktop and tablet interfaces. If you do stick with XP, don’t expect any help from Microsoft if you have problems.

However, Windows 7 is still available. I decided to stick to what I know. Most of the time I like to stick to what I know, and learning to navigate the new OS 8 was too cumbersome.

Why Teens are Abandoning Facebook by the Millions

facebook contestsRemember that look you got when you asked your teenager why she didn’t accept your friend request? It seems that she would rather move on than to share her friends and social life with you.

While  Facebook has over 1.2 billion users worldwide, it’s losing favor with teenagers (age 13-17)—by three million in the past three years. That’s a loss of 25.3 percent. Now, Instagram, Snapchat, FourSquare and many other sharing platforms are gaining users from the teen demographic as they abandon Facebook. Why?

Teens see Facebook as their parents’ platform. While they’re friends with their family, they want to do their sharing with friends in places that don’t include their parents. Instagram is owned by Facebook – a smart move. But the social media world is as fickle as the teens it courts. Marketing on social media requires an awareness of what is new, passé, and what demographic each one serves.

As Facebook loses teens, it has gained in the 55 and over demographic, an 80 percent increase. Savvy marketing will take this into account and can concentrate social media efforts into the one that best represents who they’re trying to reach.

I’m sure you’ve noticed that companies have geared up their marketing efforts on Facebook. I remember one person remarking that since she bought shoes from a certain retailer, she’s been courted on Facebook since.

That teens have found new places to socialize is not a bad thing. Now their parents can enjoy socializing, shopping and sharing without their kids around.

What Is Native Advertising and How Is It Changing Marketing?

native advertising

The Internet has changed the way we do almost everything. From buying to spying, our world is forever changed.

“Native” advertising has been around since a “story” in a magazine was labeled as “advertising” in order to distinguish it from editorial content. It looks and reads just like an article, but for the labeling. The word “advertisement” has to be included.

Today, native ads can be found with Google ads. Labeled as such, they are posted according to the search terms. Another example is “content” advertising which is an article with information that appears around a brand, such as the Forbes “Brand voice” platform. Whatever the platform, it emulates the form of where it appears. The reader is less likely to ignore it the way they may traditional ads. The focus is in relating the value of a product of interest to the reader, in a conversational manner.

The approach has changed because consumers have changed. They’re better informed and no longer want to be told what to buy.  They need to be engaged emotionally, as well as intellectually.

How native ads are approached means more than adding a “call to action” button. A few rules include:

  • Selling is foremost about the experience rather than price and promotion.
  • Talk with the audience, not at them. Approach it as a conversation – food for thought can open a path to be more engaging with customers.
  • Deliver what you promise, be it a product or a solution, by offering information. Show the value and be truthful. One rant on Twitter can expose false promises.

Take a chance and do something new. If you write native ads with this in mind, you may discover new customers, keep the loyal existing base and build your brand’s character.

Try it and let me know what you think.

The New Accountability: Why Coaches Should Adopt the Rules Set by UT Football Coach

coaching accountabilityAccountability. When I hear that word, I get a certain “uh oh” feeling. To me, it means “it is time to get serious,” “no playing around” and “if you say you’re going to do something, then do it.”

In the wake of several scandals involving college football players, one college coach has set new rules. He’s making his players accountable.
Charlie Strong, the new coach of the University of Texas, met with players and gave them new rules for the season. The rules are tough, strict and enforceable. Other coaches, and anyone else who is serious about results,  should take note at the message it sends.

  • Players must attend all classes and sit in the front two rows. Assistant coaches will  constantly check on the players.
  • If a player misses a class, he must run until he hurts. If he misses two class, his entire position’s unit must run. Miss three, and the position coach must run (they won’t want to do this).
  • No headphones or texting in class. Players must sit up and take notes.
  • Women must be treated with respect. No drugs, stealing, or guns. No earrings in the football building.
  • The team will live, eat, hang out and suffer together. They will impose accountability on the other teammates. No cliques.
  • Only seniors who achieve certain academic standards can live off campus.
  • There’s no time for rebuilding. Texans will win now (Cleveland Browns, take note). Seniors and key leaders were met with individually and were told again about the culture of “winning now.”
  • Players will practice rather than milk a minor injury.
  • Focus is on winning as well as graduating. Anything outside of that is considered a distraction that will be removed.

Some players may transfer because of the strict new rules. But the rules may also usher in a new era of player accountability.

I believe everyone who is serious about results should have an “accountability coach.” Alcoholics Anonymous members, weight loss programs, religious institutions and others have them. They’re also called advisers, counselors, mentors and friends.

I decided to appoint a dear friend to this position after I realized that it was taking me too long to complete a writing project. It was something I wanted to do, and needed to do, but a) I couldn’t get started and b) there were always other obstacles (excuses) stopping me.  I asked my accountability coach to text me at least three times a week to make sure I’m progressing toward my goals and perform weekly  accountability checks where we would talk about my progress (or lack thereof).

It’s working. I’m now further along than I would be if I’d relied only on myself. Everyone needs a coach, someone to hold them to their goals. We all have distractions. Coaches are there to keep us on track.

The Mistake of Chris Christie’s “Mistakes Were Clearly Made” Remark

New Jersey Governor Chris Christie, currently known for the dual political scandals that closed the George Washington Bridge access lanes and his administration’s spending on federal Hurricane Sandy aid, delivered a nearly two-hour televised apology.

Weeks later in Trenton, Christie delivered his annual State of the State speech, saying:
“The last week has certainly tested this administration. Mistakes were clearly made and as a result we let down the people we’re entrusted to serve.”

There’s another mistake in this statement: the use of the passive voice. While Christie took full responsibility for the Bridge scandal as the Governor, he was adamant that he did not know about it. But “mistakes were clearly made” is a phrase that doesn’t admit to taking full responsibility. The implication is that he is not ultimately responsible for the actions of his staff.

If Christie had used an active voice, such as “I made a mistake,” his credibility would not have take such a hit. He’d comes across as truthful, sincerely apologetic, and not as a politician distancing himself from the situation.

His words leave the citizens of New Jersey divided: 52% don’t think he was personally involved, while 51% don’t believe he’s been completely honest.

If you are a community servant, those you serve need to know that you value their confidence and vote. If anything happens under your watch, it is your responsibility to know about it and take action.

Social Media Strategy: Big Changes from Twitter, Facebook and LinkedIn

social media changesIf you’re an avid social media user, you’ll notice that some things don’t work the way they used to.

Social media changes its options often and here’s some big ones:

  1. Twitter emphasizes image more. On the left side of their new web view, the profile and header images are now visible. This new image highlighting has a huge impact on metrics, with retweets shooting up by as much as 150 percent.
  2. On Twitter, advertisers can promote their accounts with a tweet in Twitter’s mobile timelines. Advertisers will only get changed for each person who follows their account.
  3. Once more, Facebook has changed its algorithm. They’re focusing on news from media outlets. After a user clicks on an article in the news feed, three related articles will appear. To keep posts from friends populating the news feed, Facebook will bump up stories that have new comments. This change is another tactic from Facebook to encourage more spending on ads.
  4. LinkedIn: a Showcase Page for companies is available to focus on a particular brand, business area, or initiative. Users can follow these pages, which focus on content updates.
  5. Both Facebook and Twitter are making it easier to schedule posts; Facebook’s process goes from 12 steps down to four. Both platforms are allowing scheduling of posts.

If you’re new to social media, it’s getting easier to get started. These changes are also ideal for companies looking for ways to advertise their products or services.

New? Try it out. If you’re a little social media shy, we can help you. Contact us. We will be happy to help “make you more visible.”

How the the New YouTube Comment Policy Affects Businesses

youtubeSince everyone has an opinion, I like to read what’s on their mind. There are times, however, when I am shocked, surprised, disappointed and in awe of what people have posted in many comments sections.

Google, which owns YouTube, recently took steps to control viewers’ comments. This move makes YouTube a more positive environment for businesses.

According to the new policy, users must open a Google+ account in order to leave comments. While there has been some backlash due to some brands experiencing fewer comments, the policy is still positive.

Mean-spirited comments proliferate with the wholly anonymous nature of postings. YouTube experienced the most negativity, ahead of blogs but behind sites like Tumblr, according to a report from Adobe.
Some negative YouTube commentors terrorized many brands’ campaigns.  Companies then shied away from the platform as a result.

YouTube expects the new policy to bring companies back to their platform to promote their goods and services. To get the most out of YouTube, businesses need to engage with their audience and a friendlier comment culture will make it much easier. Negative commentors who often spurred more negative comments are less likely to sound off without total anonymity.  When they don’t have a platform to spew their negativity, brands can focus on their genuine fans.

Rand Paul’s Lawsuit Against Obama Uses Plagiarized Content

rand paulJust copy from someone else. Isn’t that what you do if you can’t think of the right words to say?

The Tea Party member and Republican senator from Kentucky, Rand Paul, recently filed a lawsuit against President Obama and heads of government agencies connected with the National Security Agency’s bulk data collection program. The suit seeks to have the practice declared unconstitutional. But what was contained in the suit is becoming a plagiarization scandal.

Paul’s lawyer, Ken Cuccinelli, collaborated with Bruce Fein, a former Reagan administration lawyer in writing the suit. Both Fein and his spokeswoman, his ex-wife, are now claiming that Fein had not been fully paid for his work and that the suit stole credit for it.

One example: Cuccinelli’s version says: “Since the MATP was publicly disclosed, public opinion polls showed widespread opposition to the dragnet collection, storage, retention, and search of telephone metadata collected on every domestic or international phone call made or received by citizens or permanent resident aliens in the United States.”

Fein’s version reads: “When the MATP was disclosed by Edward Snowden, public opinion polls showed widespread opposition to the dragnet collection, storage, retention, and search of telephone metadata collected on every domestic or international phone call made or received by citizens or permanent resident aliens in the United States.”

How this scandal will play out over time is unknown. As for the lawsuit, the Obama administration is standing by the program’s legality, despite its own efforts to curtail NSA surveillance in recent months.

With the proliferation of blogs and extensive use of Wikipedia as official sources, academic plagiarism is definitely on the rise. Paul’s decision to use the easiest and quickest way is nothing new…but is it right?

Let me know what you think.

Writing a Powerful Sustainability Story as a Key to Effective Marketing

marketing sustainability as a story

Those of us who have more than one child know that to reach one may be quite different from how we reach the others. One size does not fit all. It’s the same way when communicating with your customers.

“Green” consumers can also be called “desirable” customers. They’re early adopters, 24 percent of the U.S. population, shop more frequently than most, are loyal to brands, and pay more for those brands. They also care about a company’s social and environmental story. How that story is told can turn them into customers.

Even if a company is sustainable, how they tell their story is what can make the difference for customers. The story needs to connect with their target audience. Distilling all sustainable practices into one main story will be one that aligns with the brand and taps into what their market cares about.

Speak about how your sustainability efforts contribute to the quality of your product. There will be a disconnect with the audience unless you craft the story to align with your brand’s market and corporate culture. When it does align, you’ll attract loyal, desirable customers.

At Visibility Marketing Inc., we help our customers close the gap. It’s not easy communicating to various audiences. We all have our filters. It’s our job to help you align your message, speak to your customers – not at them, and eventually turn them into loyal consumers.

Those consumers will spread their loyalty to those they touch. With social media, they can touch thousands.

Building An Effective Content Marketing Plan For the New Year

contentmktgI remember my mother saying, “Planning at the beginning will save you stress and headache at the end.”

Thinking about my years in publications, we planned our issues at least four months in advance. We’re still early in the new year, so planning for your content marketing will yield high dividends as the year progresses.

First, make sure you include your events on your calendar. Are there seasonal events or sales you need to promote? Don’t just post once, plan key dates for several posts leading up to the event or sale. WordPress has an editorial calendar plugin that gives an overview of each relevant post which can help you create a content schedule. Google Docs has many editorial calendar templates that can be updated and shared by team members.

Go beyond the text – consumers respond well to images. “One picture is worth a thousand words.” If you keep that quote in mind, it will make it easier to remember to use them. Infographics are very effective. They are popular for use not just on your blog, but on Pinterest and Instagram. Videos are also a very powerful tool. Use Youtube whenever you can.

Your plan should reflect not only your goals but your image. Careful crafting of your message and content to properly manage customer perceptions is key. Don’t fall into the trap of sensationalizing in the hopes of going viral. You could spend more time repairing your image as a result.

Once you’ve posted your content, you need to measure the results. It will help you fine tune future campaigns and events and let you know how successful your efforts have been. This is your return on investment (ROI). Google Analytics is good for website and blog traffic numbers. Hootsuite offers a variety of analytics with customized reports.

Advanced content marketing plans will increase your chances of success and allow you to have multiple campaigns operating simultaneously.

So save yourself the stress and the headaches. “If you fail to plan, then you plan to fail.”

Public Relations Trends to Watch This Year

prtrends

Now that we’ve closed the door on 2013, what can public relations professionals, and those who rely on their services, expect.

I’ve included five public relations trends to watch.

  1. Traditional media will continue to slow. What brands are doling out is not information, but curating and giving credibility to what is already out there. Responding to what is said about a brand is more important than ever. Many research items and services before they pull out their wallet.
  2. Brand media and journalism will increase. Audience-centered mindsets will power businesses’ advertising and marketing. Thinking like your customers becomes the foundation of your message.
  3. Analytics will get better and sharper. Whether it is on your website or social media, new and better tools to measure marketing impact are at hand. Measuring ROI becomes easier and clearer and will shape future efforts on where you’ll spend your marketing dollars.
  4. More public relations efforts will go into blogging and content marketing, paid media campaigns and managing social media: i.e., going to where the audiences are and delivering your message in the correct location – directly on their phone and inboxes.
  5. Content marketing will experience a backlash over bad content. The need for better content will grow and become more important for marketers as customers sound off on social media when a message is not carefully put together. Customers better educated and more informed. Gone are the days when you could dish something out and they would take it.

The world is speeding on the information super highway. Customers need to be informed and public relations professionals must be equipped to give their clients what they need and want.